Paul H. Wiley, retired Amherst School Principal, serves in the role of Ombudsperson for the Amherst Regional Public Schools. When situations arise in which established, formal procedures have failed to result in resolution, the Ombudsperson serves as an independent, multi-partial, confidential resource to assist parents and community members in resolving complaints, conflicts and other school-related issues. The role of the Ombudsperson is as a designated multi-partial party who listens, answers questions, receives and provides resources and information, suggests referrals, and helps individuals develop options to resolve concerns and conflicts. It is the ultimate goal of the Ombudsperson to ensure that members of the APRS district community receive fair and equitable treatment in matters of concern or complaint. Please read the detailed description below
Information shared is considered confidential. If you want the Ombudsperson to speak with someone or share information beyond the context of this confidential process, a written release will be required.
ABOUT THE WORK OF THE ARPS OMBUDSPERSON
What does the Ombudsperson do?
Is the work of the ARPS Ombudsperson confidential?
Yes. Information may only be shared beyond the Ombudsperson’s context with the written permission by the stakeholder. Consent forms are available upon request.
What authority does the ARPS Ombudsperson have?
The ARPS Ombudsperson has no formal authority. However, in certain cases, he may attempt to mediate or negotiate a resolution to a dispute. The ombudsman may identify systemic conflicts, bringing to the administration’s attention those practices, policies, and aspects of ARPS culture that appear to exacerbate tensions or create problems for stakeholders. The ARPS Ombudsperson also works to inform the broader educational community about the resources offered by this office.
Does the ARPS Ombudsperson keep records?
No. The ARPS Ombudsperson may take notes to ensure a comprehensive understanding of the issues. These notes and any documents that may be provided are shredded after consultation is complete. The ARPS Ombudsperson’s notes are not subject to open records requests. The ARPS Ombudsperson keeps only statistical data and does not keep names in a database.
How can you contact the ARPS Ombudsperson?
You may contact Paul H. Wiley, the ARPS Ombudsperson…
By email at: email@example.com
By Phone at: 413-362-1739 or, if urgent at 413-883-1167
By mail at: Office of the ARPS Ombudsperson, c/o Paul H. Wiley, ARHS, Room 160A, 21 Mattoon St. Amherst, MA 01002